Technical Support Services
Protect and maximize your investment through BlackBerry® Technical Support
Services. Two multi-level support programs with six different options to choose
from
Renew your current Technical Support Contract directly with Seepath
Solutions. Call to review SMB or Enterprise Program options and to receive a
quote.
SMB Program - designed to offer great value and flexibility:
Basic level Support - Designed
for companies with fewer than 30 BlackBerry® smartphones that offers 24/7 access
to BlackBerry Expert Support Center with 24 hour response time
Enhanced level Support - Designed
for companies with fewer than 30 BlackBerry® smartphones that offers 24/7 access
to BlackBerry Expert Support Center with 4 hour response time
Advantage level Support -
Designed
to support customers with upto 500 BlackBerry® smartphones that offers 24/7
access to BlackBerry Expert Support Center with 2 hour response time. Free
BlackBerry Enterprise Server upgrades, service packs and hotfixes
Enterprise Program - relationship based, customizable and proactive
Standard level Support -
Designed for customers with over 500 BlackBerry® smartphones, Standard Level
Support gives your customers a faster turnaround, with more experienced support,
access to self-service tools and free software upgrades – and allows them to add
services on as their support needs change.
Premium level Support -
Designed to support mission-critical usage of the BlackBerry® Enterprise
Solution, typically in environments with over 1,000 BlackBerry smartphones
deployed, Premium Level Support proactively provides customers with alerts and
preventative services to help them stay one step ahead
Elite level Support -
is
ideal for environments with over 20,000 BlackBerry smartphones. A dedicated
Direct Advanced Response Team (DART) member working full-time at their site, to
help plan, manage and expand their BlackBerry deployment (one customer
location). A Support Account Manager (SAM).
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